All clients are required to complete and sign the Declaration form. All your data is confidential and will not be shared with any third party.
Please inform us of any changes in your pet’s health or temperament or your personal details to allow is to continue to provide a service tailored to your pet’s need’s.
YOUR PET’S HEALTH AND WELFARE.
Whilst your pet is in our care their health and welfare is our primary concern. They will only ever be groomed according to their tolerance of the process. If your pet is anxious or scared during the process and we are unable to complete a groom, we will discuss alternative options with you
Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice.
Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise us to seek emergency veterinary treatment.
GROOM FEEDBACK.
If you are dissatisfied with any aspect of your pet’s groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. Your pets welfare and your satisfaction is our top priority at DogHouse Groomers
PRICING
Starting prices are for pets:
- That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
- Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
- Matted, poorly maintained &/or overgrown coats
- Pets which are difficult to manage or uncooperative during grooming
- Overweight pets or oversized for the breed standard
- Timid, anxious or nervous pets, which require frequent breaks & may need special handling and appointments when they are the only dog in the salon
These cost more time, labour &/or product, therefore the cost of the groom may increase from that quoted previously.
If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.
TIME KEEPING.
Please be punctual. We work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request exclusively. We do not double book appointments; a no-show is lost income. We offer a free appointment reminder; by text or phone. Just let us know your preference.
Most grooms take between 1 – 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time to collect your pet. It is advisable not to enter the salon before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections will incur an extra charge of £5 every 15 minutes or part of.
Please phone us if you are running late. We understand that from time to time unforeseen circumstances may arise. HOWEVER … Clients arriving more than 15 minutes late for their appointment will be considered a missed appointment and will have to re-book, this will incur a charge of 50% of the cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with us when booking.If your pet is collected after closing time a late pick up and/or sitting fee of £5 per 15 minutes or part of applies.If you incur any of the above mentioned fees, they are payable in full at the time you collect your pet.
CANCELLING YOUR DOG’S APPOINTMENT
We respectfully request 24 hours notice if you need to cancel your pet’s appointment. The slot can then be resold.
NO-SHOWS & LATE CANCELLATIONS (of less 24hrs notice).
A fee of 50% of your usual groom price will be levied for missed appointments and late cancellations.A non-refundable deposit of the starting price of the groom will be levied to secure a new appointment slot.If you incur any of the above mentioned fees, they are payable in full before booking your pet’s next appointment.
NEGLECTED & MATTED COATS.
In the event that your pet’s coat needs to be clipped down to release it from matting or coat neglect, DogHouse Groomers , its owners and operator are not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at our discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shavedown consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shavedown costs are payable in full at the time you collect your pet.
AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT.
We reserve the right to refuse to groom any pet at risk of harming our staff or themselves. If your dog is accepted for grooming & displays aggression that we have not been informed of during the session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.
You must inform us prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.